Munich city cash office and tax services restricted over the turn of the year

Munich's city cash office (Stadtkasse) and tax department will be operating under significant restrictions from 18 December 2026 until 18 January 2027 inclusive, while the city switches its finance, logistics and property processes to the new SAP S/4HANA software as part of its "neoFin SAP Lösungen" programme. During this period the existing system will be unavailable, so transactions involving actual payments in or out cannot be processed, and staff will only be partly reachable and able to provide information.

The cash desk at Landsberger Straße 36 will be closed throughout this period, although urgent cash payments can be accepted in exceptional cases from 11 January 2027. Payments by bank transfer are still possible, to the Stadtsparkasse München (IBAN DE86 7015 0000 0000 2030 00) or HypoVereinsbank München (IBAN DE34 7002 0270 0000 0813 00), with Landeshauptstadt München as the account holder. The 13-digit cash account number from the most recent notice must be given as the payment reference. Many bills and reminders carry a QR code (GiroCode) that can be scanned with a banking app to fill in these details automatically.

The cash office cannot answer questions about money owed to the city, such as taxes, fees or fines, and its service phone lines will not be available. The helplines for property tax and second home tax will be open at the usual times until 23 December 2026 and again from 7 January 2027, and questions about the dog tax increase from 2027 can be directed to 089-233-96426, though only limited information will be available on these lines. The cash office information desk at Landsberger Straße 36 will be closed from 18 December 2026 until 6 January 2027 inclusive. Until 18 January 2027, no tax clearance certificates (Unbedenklichkeitsbescheinigungen) can be issued or applied for online, and SEPA direct debit mandates cannot be set up online.

During the changeover, residents can contact the cash office and tax department via the online services at www.muenchen.de/ska-online, the contact form at www.muenchen.de/kontakt-stadtkaemmerei, by email to [email protected], or by letter. Requests will be dealt with as soon as the system is available again. In extremely urgent cases, for example those involving enforcement action, people should contact their caseworker directly using the phone number on previous correspondence.

Suppliers should also expect delays, as the city will centralise and digitise the receipt of invoices from 1 January 2027 and may not always be able to pay on time in December 2026 and January 2027. The city is asking businesses to submit invoices by the end of November 2026 at the latest or not until January 2027, and where possible to refrain from sending payment reminders in January and February. Current invoicing rules are available at www.muenchen.de/erechnung.

The city's finance department (Stadtkämmerei) will be available as normal again from 19 January 2027.