Welcome Center in Munich offers free help with digital applications

People in Munich who need help with digital applications or the city's online services can get free advice without an appointment at the Welcome Center of the Kreisverwaltungsreferat (district administration department) at Ruppertstraße 11.

During opening hours, staff from the "Digital Participation" team help visitors on site with online applications, booking appointments online and working on documents. Computers are available for members of the public to use at the Welcome Center.

In addition, the "Digital Help" project offers support with the internet and digital media every Thursday from 10am to 1pm. The team can also help directly with smartphones, tablets or laptops that people bring with them, for example by installing apps or setting up devices.

Dr Hanna Sammüller, head of the Kreisverwaltungsreferat, said: "With the service at the Welcome Center, we are supporting people in a very practical way in their everyday lives. Our aim is for everyone to be able to use the city's digital services. Online applications save many residents a trip to the office. At the same time, digital services ease the workload on staff."

Dr Laura Dornheim, head of the city's IT department, said: "We need not only good digital services, but we also have to make sure that everyone knows about these services and can use them. Digitalisation is successful when it is accessible to all and can be used independently. That is why we are not only building great digital services, but also creating services and support on site."